I was reminded this morning of the two finest management stories passed from father to son (or from an uncle) that transformed my life at a very young age and figured there’d be no better time to share it than right now.
These two have been guideposts for me when it comes to how to excel in management. And they reveal three cornerstone lessons in effective management.
The Cheese Sandwich Story
Pappy was a fire (*alarm office) dispatcher during WW II at Pearl Harbor. It wasn’t the most exciting part of the war effort, with other relatives cat-skinning in the Aleutians to build airfields, getting destroyers shot out from under them, or fighting at places like Guadalcanal. Pappy’s workplace was a concrete bunker, all but impenetrable, but Universe seems to favor our family in odd ways. Air conditioned office in wartime Hawaii? Who’d have thought?
Seems his boss in the bunker was a salty old Chief. Every day the Chief would come to work, run the finest, fastest, most accurate dispatch office in the Navy and then he’d sit down and have his lunch: A cheese sandwich with mayo.
And every day he would complain about how absolutely awful “…these G…D…cheese sandwiches are…” or “:….G-d I hate these damn cheese sandwiches, day after day…”
This went on week after week, until finally Pappy finally had his fill of the whining and could stand it no longer.
“Chief, why don‘t you have your wife or whoever is making your sandwiches just make something else for a change? You know, like bologna or something like that?”
Came the unexpected answer: “Why, I make these sandwiches myself, George!”
Pappy reportedly shook his head in disbelief, shocked at how people would rather complain rather than fix the most obvious points of discomfort or dissatisfaction in their lives. And, near as I can figure it, the world hasn’t changed in the 70-years since.
LESSON #1: Manage yourself or you’ll be seen the fool.
The “What About Today?” Story
Back in the 1960’s or early 1970’s, there was a national gathering of fire chiefs in Seattle and the late Gordon F. Vickery, who was then chief of the Seattle Fire Department had been called upon to give a presentation at the old Olympic Hotel about his department’s Marine Division which included the city’s fireboats and such.
It happens my late uncle, John Philbin, was assistant chief of department at the time and while Vickery was looking for some reference material, he asked John if he knew of a good citation about how fighting a oil tanker fire since this was “like fighting a high-rise fire where the building had fallen over into the water, had no windows, and there wasn’t any ground around it…”
As always, John said yes, he had exactly the right the reference material in his basement home office over near the hydroplane pits in Seattle.
“It’s in what everyone calls Philbin’s Fantastic Filing System.” John offered. Instantly, Vickery bit.